Terms & Conditions

Last updated: October 25, 2026

These Terms & Conditions ("Terms") apply to your use of smithyhomecouture.com (the "Site") and any purchase you make from Smithy Home Couture LLC ("Smithy Home Couture," "we," "us," or "our"). By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

1. Orders

By placing an order, you confirm that you are at least the age of majority in your state of residence. Every pillow cover and item we sell is custom made to order in our workroom. We do not keep finished inventory. Your order is accepted when we send an order confirmation email.

We may refuse or cancel any order, for example if an item is unavailable or we suspect fraud. We may also limit quantities per person, household, or order. If we cancel an order you have paid for, we will refund you in full. We welcome orders from interior designers and retailers; trade pricing and terms may be arranged separately in writing.

2. Colors and appearance

We work hard to photograph our fabrics accurately. However, colors can look different on different screens, and natural variation between fabric lots may occur. If you are unsure about a fabric or color, we encourage you to order swatches before placing your order. Slight variations in color, pattern placement, or texture are not considered defects.

3. Pricing and payment

All prices are in U.S. dollars. Payment is due in full when you place your order. Prices, fabrics, and products may change or be discontinued at any time without notice, for example when a supplier stops producing a fabric. Price changes do not affect orders already confirmed.

4. Production and shipping

Orders are made to order and usually ship within 3 to 5 business days. Standard shipping is free within the continental United States, and faster shipping can be selected at checkout. Delivery times are estimates and are not guaranteed. Please see our Shipping Policy for full details.

5. Returns, exchanges, and cancellations

Because each item is made specifically for you, we do not accept returns or exchanges, and orders cannot be cancelled once production has begun.

6. Damaged, defective, or incorrect items

If your order arrives damaged, has a manufacturing defect, or is not what you ordered, email us at smithyhomecouture@gmail.com within 7 days of delivery. Include your order number and photos of the issue. Once we confirm the problem, we will repair or remake the item at no cost, or issue a refund for it. This does not limit any rights you have under applicable law.

7. Accounts

If you create an account, you agree to provide accurate information and to keep your password secure. You are responsible for activity under your account. Tell us right away if you believe your account has been used without your permission.

8. Use of the Site

You agree not to use the Site or its content to:

• Break any law or encourage others to do so

• Harass, abuse, threaten, or discriminate against anyone

• Impersonate any person or give false or misleading information

• Copy, scrape, or crawl the Site, or reuse our product photos or descriptions without permission

• Send spam, or collect other people's personal information

• Upload viruses or malicious code, or try to get around the Site's security

We may suspend or end your access to the Site if you break these Terms. You remain responsible for any amounts owed for orders already placed.

9. Reviews, photos, and other submissions

When you send us reviews, comments, ideas, or photos of our products, by any method including social media tags, you give us a free, permanent right to use, edit, copy, publish, and share them in any medium, including our website and marketing. We will credit you where practical. We have no obligation to keep submissions confidential, pay for them, or respond to them.

You confirm that your submissions are your own, are accurate, and do not violate anyone's rights or contain unlawful or offensive material. We may remove any submission at our discretion.

10. Privacy

Your personal information is handled according to our Privacy Policy.

11. Intellectual property

All content on the Site, including text, photos, designs, graphics, and logos, belongs to Smithy Home Couture LLC or its licensors and is protected by copyright and trademark law. You may view and print pages to place an order. Any other copying, distribution, or use requires our written permission. "Smithy Home Couture" and our logo are our trademarks.

12. Third-party links

The Site may link to websites we do not own or control, such as payment processors or social media. We are not responsible for their content, policies, or practices, and you use them at your own risk.

13. Errors and inaccuracies

The Site may occasionally contain errors in product descriptions, pricing, promotions, shipping charges, delivery times, or availability. We may correct any error, update information, or cancel orders affected by an error at any time, even after an order has been confirmed and charged. If we cancel a paid order, we will refund the full amount charged.

14. Disclaimer

Except as stated in Section 6, the Site and our products are provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability and fitness for a particular purpose, to the fullest extent permitted by law. We do not guarantee that the Site will be uninterrupted or error-free. Some states do not allow these exclusions, so they may not apply to you.

15. Limitation of liability

To the fullest extent permitted by law, Smithy Home Couture LLC is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or our products. Our total liability for any claim is limited to the amount you paid for the order involved.

16. Indemnification

You agree to cover any losses, costs, and reasonable attorneys' fees we incur because you violated these Terms or misused the Site.

17. Governing law and general terms

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules. If any part of these Terms is found unenforceable, it will be enforced to the extent allowed and the rest remains in effect. Our failure to enforce any part of these Terms is not a waiver of our rights.

These Terms, together with our Shipping Policy, Privacy Policy, and any other policies posted on the Site, are the entire agreement between you and us. Section headings are for convenience only. Any ambiguity in these Terms will not be interpreted against us as the drafter.

18. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above shows when they last changed. Changes apply to orders placed after they are posted.

19. Contact us

Questions about these Terms? Email us at smithyhomecouture@gmail.com.

© 2026 Smithy Home Couture LLC. All rights reserved.